Changing your server's location

What this is about

Your players moved, or another datacenter gives you a better ping? We can move your server to another location. Our datacenters are in New Jersey, Los Angeles, Dallas and Germany.

Requesting a move

1. Go to Services, open your server, and click Change Location.
2. Choose the Requested location.
3. Choose When should we move your server?: As soon as possible, or At a specific date and time (in your local time).
4. Add a Note if there's anything we should know, then click Submit Request.

This opens a support ticket, and we'll arrange the move with you there. While a request is open, the button shows Location Change Requested and takes you to the ticket.

What to expect

• All your files move with you: world, mods, configs.
• Your server is offline while the move runs.
• Your address changes: the server gets a new IP and port. Share the new address with your players, or use a subdomain so they never need to know.

Take a backup before the move. It's very unlikely to be needed, but it never hurts.