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Two accounts, one login We use two websites: Site What it's for suhosting.net, the billing site ("Client Dashboard") Ordering servers, paying invoices, upgrades, cancelling, support tickets panel.suhosting.net, the game panel Running your server: console, file...

1. Pick your game On suhosting.net, scroll to the games or use View All Games, then pick yours. You'll see the plans for that game. Click Configure Server on the one you want. Not sure how much memory you need? Start small. You can upgrade any time and only pa...

Finding your invoices Click Invoices in the menu. Unpaid invoices also show on your dashboard under Unpaid Invoices. A service with an unpaid invoice shows "You have an outstanding invoice. Click here to view and pay." Open an invoice to see what it's for, its...

What is account credit? Credit is money held on your account that pays invoices first. You get it by: Adding funds yourself (below) Downgrading a server: the unused difference comes back as credit. See Upgrading or downgrading. Partner program earnings, if you...

The service page Click Services and choose a server. The service page shows its plan, Price, Billing Cycle, Due date (when the next payment is due) and Status. Status Meaning Pending Ordered but not paid yet Active Running normally Suspended Stopped because an...

How renewals work Your service renews automatically at the end of each billing cycle, unless you've cancelled it. On your due date, we create a renewal invoice. If your account credit covers the whole amount, it's paid automatically. Otherwise, if you've set u...

What this is about Need more memory for mods or more players? Or less than you thought? Change your plan any time from the billing site. Your server, world and files stay as they are. Only the resources change. Changing your plan Go to Services, open your serv...

What this is about Switch your server to a completely different game, e.g. Vintage Story to Valheim, without cancelling and re-ordering. You'll move to a plan for the new game, and only pay any price difference. Always change game here on the billing site, not...

What this is about Your players moved, or another datacenter gives you a better ping? We can move your server to another location. Our datacenters are in New Jersey, Los Angeles, Dallas and Germany. Requesting a move Go to Services, open your server, and click...

What this is about If you have a larger Vintage Story or Minecraft server (12 GB of memory or more), you can claim a free Budget Series server of the same game, for example a creative world, a test server, or a second community. Claiming it Go to Services and ...

Before you cancel When a service is cancelled, the server and all its data are permanently deleted within 72 hours. Download a backup of anything you want to keep first. Cancelling Go to Services, open your server, and click Cancel. Choose the Cancellation Typ...

What this is about Content creators, modders and community admins can earn commission by recommending us. Full details are on our Partners page. First sale 65% of a new customer's first invoice Renewals 5% of every renewal, for as long as their server stays on...