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Paying invoices

Finding your invoices

ComingClick soon.Invoices in the menu. Unpaid invoices also show on your dashboard under Unpaid Invoices. A service with an unpaid invoice shows "You have an outstanding invoice. Click here to view and pay."

Open an invoice to see what it's for, its Due Date, and its status (Payment Pending or Paid). Download PDF saves a copy for your records.

An invoice waiting for payment

Paying

Click Pay Now. You can pay with:

    Account Credits: your credit balance. See Account credit. Saved Payment Methods: a card you've saved before. One-Time Payment with Stripe (card, plus other methods Stripe offers in your country) or PayPal.

    After paying, the page updates on its own: "The invoice has been paid."

    Paying partly with credit: if your credit doesn't cover the whole invoice, choose Apply Credits and Continue. Your credit is used first, and you pay the rest by card or PayPal.

    Automatic payments

    Want renewals to pay themselves?

      Save a card under Account → Payment Methods → Add payment method, or when paying an invoice. When paying, switch on Use for Recurring Payments.

      Your service page then shows Auto paying using: …. Renewal invoices are charged to that card automatically. If a charge fails, we email you so you can pay another way.

      Account credit is always used first for renewals, but only if your balance covers the whole renewal.

      Payment failed?

        Try again, or try a different card or PayPal. Check with your bank: some block payments to hosting companies until you approve them. Still stuck? Open a ticket in the Sales department.

        When do renewal invoices arrive?

        On the day your service is due. You then have 7 days to pay before the server is suspended. See Renewals, overdue invoices and suspension.