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Getting help: support tickets

Opening a ticket

    Click Tickets in the menu (or Support → Support at the top), then create a new ticket. Fill in:
      Subject: a short summary, e.g. "Server won't start after update" Department: Support for technical problems, Sales for billing, refunds and plan questions Priority: Low, Medium or High Service: the server it's about, if any Your message, plus any screenshots or log files (up to 10 MB each) Click Create.

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      Get a faster answer

      Include:

        What happened and what you expected When it started, and anything you changed just before (mods, updates, settings) For game server problems: the Debug Information from the server's Settings tab in the game panel, and the last lines of the console (see My server won't start or keeps crashing)

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        Replies and closing

        You'll get an email when we reply. Answer on the ticket page with Reply.

          Problem solved? Click Close Ticket. Tickets waiting for your reply close automatically after 7 days without a response. Tickets waiting on us never auto-close.

          Other places to get help

            Knowledgebase: you're here! Server Status: check if there's a known outage. Discord: chat with us and the community.