Cancelling your server and refunds
Before you cancel
When a service is cancelled, the server and all its data are permanently deleted within 72 hours. Download a backup of anything you want to keep first.
Cancelling
- Go to Services, open your server, and click Cancel.
- Choose the Cancellation Type:
- Cancel at the end of the billing period (recommended): keep using your server until the date you've paid for. It won't renew.
- Cancel immediate: the server is stopped and deleted right away, and you can't use it any more.
- Enter a Reason for cancellation. It helps us improve.
- Click Cancel and confirm.
Changed your mind?
If you chose end of the billing period, the status shows Cancellation Pending with a Withdraw cancellation link next to it. Click it before the period ends and your service carries on and renews as normal. Free.
Immediate cancellations can't be undone.
Refunds
- 14-day money-back guarantee: new services can get a full refund within 14 days of the first payment. Open a ticket in the Sales department.
- After 14 days, refunds are at our discretion.
- Refunds go back to your original payment method within 5–10 business days.
Please talk to us before filing a chargeback with your bank or PayPal. Under our Terms of Service, a chargeback without contacting us first can lead to every service on your account being terminated.