# Renewals, overdue invoices and suspension

## How renewals work

Your service renews automatically at the end of each billing cycle, unless
you've [cancelled](https://knowledgebase.suhosting.net/books/billing/page/cancelling-your-server-and-refunds) it.

1. **On your due date**, we create a renewal invoice.
2. If your **account credit** covers the whole amount, it's paid automatically. Otherwise, if you've set up **automatic payments**, your saved card is charged. See [Paying invoices](https://knowledgebase.suhosting.net/books/billing/page/paying-invoices).
3. Otherwise, pay it yourself from **Invoices**.

Paying extends your service by one billing cycle **from the due date**, so
paying late doesn't shorten your next period, and paying early doesn't lose
you any time.

## Renew early (Renew Now)

Going on holiday, or just want it sorted? Click **Renew Now** on the service
page. You'll be asked *"Renew now for $X? Once the invoice is paid, the service
will run until …"*. Pay the invoice and your due date moves forward by one
billing cycle.

- There's no discount for renewing early, but you don't lose any time either.
- You can renew several periods ahead by renewing again after paying.
- Not available while a cancellation is pending.

## If you don't pay

| When | What happens |
|---|---|
| Due date | Renewal invoice created |
| **7 days** after the due date | Server **suspended**. It's stopped and you can't start it, but **all your data is kept**. |
| 30, 7 and 1 days before deletion | We email you a warning: *"Action required: … will be cancelled on …"* |
| **100 days** after the due date | Service **cancelled** and the server and **all its data permanently deleted** |

<p class="callout danger"><strong>Deletion can't be undone.</strong> If you want to keep your world but not pay for a while, <a href="https://knowledgebase.suhosting.net/books/game-panel/page/backups-create-restore-and-download">download a backup</a> first.</p>

## Getting a suspended server back

Pay the overdue invoice (from **Invoices**, or the banner on the service page).
The server is unsuspended automatically. Then start it from the game panel.

## Can't pay right now?

[Open a ticket](https://knowledgebase.suhosting.net/books/billing/page/getting-help-support-tickets) in the **Sales** department **before** your server is
suspended, and we'll see what we can do.