When a service is cancelled, the server and all its data are permanently deleted within 72 hours. Download a backup of anything you want to keep first.
## Cancelling 1. Go to **Services**, open your server, and click **Cancel**. 2. Choose the **Cancellation Type**: - **Cancel at the end of the billing period** (recommended): keep using your server until the date you've paid for. It won't renew. - **Cancel immediate**: the server is stopped and deleted right away, and you can't use it any more. 3. Enter a **Reason for cancellation**. It helps us improve. 4. Click **Cancel** and confirm. [](https://knowledgebase.suhosting.net/uploads/images/gallery/2026-10/bil-cancel-modal.png) ## Changed your mind? If you chose **end of the billing period**, the status shows **Cancellation Pending** with a **Withdraw cancellation** link next to it. Click it before the period ends and your service carries on and renews as normal. Free. Immediate cancellations can't be undone. ## Refunds - **14-day money-back guarantee:** new services can get a **full refund** within 14 days of the first payment. [Open a ticket](https://knowledgebase.suhosting.net/books/billing/page/getting-help-support-tickets) in the **Sales** department. - After 14 days, refunds are at our discretion. - Refunds go back to your original payment method within 5–10 business days.Please talk to us before filing a chargeback with your bank or PayPal. Under our Terms of Service, a chargeback without contacting us first can lead to every service on your account being terminated.
## Free budget servers Cancelling a premium server also cancels its [free budget server](https://knowledgebase.suhosting.net/books/billing/page/free-budget-server-with-larger-plans).